Refund policy

We have a 30-day return policy on an approved basis only. All returns will need requested via on3performancesales@gmail.com. which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will not be refunded the shipping on these items. We also do not accept returns on electronics at all.  

To start a return, you can contact us at on3performancesales@gmail.com. Please note that returns will need to be sent to the following address: [499 Commerce Dr. Sunbury, Ohio 43074] 

If your return is accepted, provide the order number in the box as your RMA number. Items sent back to us without first requesting a return will not always be accepted. 

You can always contact us for any return question at on3performancesales@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, or if you are missing items so that we can evaluate the issue and make it right. This needs reported within the first 10 days of receiving your order.

Exceptions / non-returnable items
Certain types of items cannot be returned, like Electronics, custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the shipping unless this was a manufacturing issue or something wrong on our end within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at on3performancesales@gmail.com.

Warranty and Return Policy

 
Please understand that the warranty of your turbo starts the day that the turbocharger, or kit is received. This is a very strict policy that we do not deviate from, so please be aware of it.

Any warranty is valid only to the original purchaser of the product from On 3 Performance, there are no exceptions to that rule.

The hot side of the turbo kit--meaning exhaust from headers to turbo and turbo to cat back if included in the purchase is covered for 1 year.

We have a limited life-time warranty on the cold side--intercooler tubing-- from manufacturer defects.

The On3 turbocharger is covered by a ONE month warranty (30 days), unless otherwise implied in writing.

If there is an issue, or defective item: we will fix that specific part. On3 Performance does not issue a new item or part in question. You will be required to send the item/part to us or a designated third party in order for us to do an evaluation of why it failed. If there is a reason that the item needs to be replaced quicker than the normal turnaround time, it’s your option to buy another part or item at full price. If it is found that On3 Performance is at fault, then we will refund that amount. We will not cover expedited shipping charges, that will be the customer’s sole responsibility.

If the item is not able to be corrected, we will issue a new part/piece in question.

We will not cover any labor costs associated with items in question. This means that if there is a product that must come off the car that was part of a paid install, we do not cover the labor to remove or reinstall the product.

If an item is not mentioned in this section, there is no warranty implied.

 

We do not accept returns on electronics of any kind.

Manifold / Hot Side Specifics: Most issues with manifolds are generally caused by installation issues.

Specifically, wrapping manifolds with heat wrap.

Wrapping any manifold that On3 Performance manufacturers will violate your warranty.

Cerakote or heat paint is fine and encouraged, but again do NOT wrap your manifolds! It is

absolutely fine to use heat wrap on your crossover / merge pipes, or any downpipe

components.

 

Turbo Specifics: Most issues with a turbocharger are normally caused by installation errors.

 

If you use anything other than the supplied fittings, the turbo warranty is voided.

 

Please inquire with us if you are unsure as to what to use with our turbocharger on your setup.

 

If you use TEFLON OR ANY THREAD SEALER, the warranty is instantly voided.

 

The turbo must be clocked, if you fail to do so, the turbo will not be covered under warranty. This is overlooked and often times the #1 issue with turbo failure. If you are having issues with clocking your turbo, please contact us. If you are not confident with being able to clock the turbo, or install it, or any part of the kit, please have it professionally installed.

 

During installation, make sure your oil pan fitting is above the oil level for proper drain, away from the hot parts.

 

Also, ensure you do not have crankcase pressure issues. This means making sure your PCV’s are vented to the atmosphere with a breather. If a catch can is installed, make sure that it has an adequate sized breather to relieve any excess crankcase pressure. Unvented PCV’s and sealed catch can systems will cause issues and potentially blow the seals in your turbo(s).

 

If there is an issue with the turbocharger, we may request the oil feed line to be sent back for inspection as well.  We understand no one likes downtimes but if you have an issue, NO TURBO MANUFACTURER ON THE MARKET JUST SHIPS OUT A NEW TURBO.  

 

The unit must be shipped back and inspected or fixed. Every turbo we sell is 100% serviceable and there is not an issue we cannot take care of.  

 

As mentioned before, if you cannot have any downtime you might look into a spare CHRA for purchase.  However there is no way around the inspection / rebuild process, it can take up to 10 business days.

 

If you have an issue under warranty, the purchaser must ship the product back to On 3 Performance. We do not cover shipping back to us but we will pay the shipping to return the item.

If you have a warranty issue with any product not manufactured by On 3 it is handled directly with the manufacturer. We will gladly assist with getting any issue resolved under the manufacturer's warranty but we cannot and will not issue brand new items that must be returned to a manufacturer to be inspected, fixed, calibrated, or new parts issued. If you don’t agree, please purchase direct from the manufacture

If there is a warranty claim on a turbo, it does not get inspected from On 3 Performance.  We use a third party resource which will provide a completely unbiased inspection of the turbo and generate a review on the failure.  We are not affiliated and there will be a $115 fee factored into the turbo rebuild if the unit is deemed not to be a manufacturing defect.  So there is a $115 fee for the inspection. If it is a manufacturing defect we cover that cost. However, if it is an oiling, draining, or use issue, you will be responsible for the charge and will not be refunded.

Missing or Damage to Package:

If there is anything missing from the package, it absolutely must be reported within the first 48 hours of reception.

For turbo kits, there is an item list on your intercooler box that contains the components and options of your kit. You will be required to submit a picture of the pick ticket when reporting a missing item.

We individually package and mark off each item as it is pulled to ensure when it leaves our dock that every item has been accounted for.

If there is damage, the package should be noted immediately with UPS before the package is accepted at delivery. Failure to do so can cause issues with items being replaced as UPS will not cover this. Also, understand that you need to keep your packaging for inspection by UPS.

We are very specific and strict on our policy, many items have to be installed in very specific ways and without doing so can damage or destroy the parts. Please read your directions with care and if you are not sure, have someone experienced do the install. These are parts designed for racing applications, things break when pushing limits so be aware when going into a project.

Special Order Items: Such as fuel items, mass air kits, suspension, anything electronic and custom modification sales are final and non-returnable or refundable.

 

·         No returns on any products over 30 days and absolutely no returns on anything electronic. If a product is not in the original packaging, we cannot accept a return

·         If a product had been modified in any manner, coated, etc, it is not returnable

·         No item will be accepted without a RA number, email On3.Greg@Gmail.com for return details

·         Any returned item is subject to 20% restocking fee

 

 

On 3 Performance always recommends professional installation on all products. Any item which has been altered, painted, installed or deemed non-resalable by On 3 Performance will be returned to the customer at the customer’s expense. On 3 Performance is not responsible or liable for labor fees associated with the installation, removal, modification, painting or repair of any product purchased regardless of the circumstances. On 3 Performance is not responsible for any damage or discoloration incurred in relation to heat and chemical products being used including cleaners, waxes, polishes, paints, etc.

 

 By placing your order, you are agreeing to these terms.

 

RMA Information:  If you are making a return, you will need to print this page and fill in the following to process your return.  Without this page, your return will be marked return to sender.  If the following is not filled out in complete, your return will not be processed.  Email on3.greg@gmail.com for an RMA if needed

 

Order number: ___________________

Was this a web order or phone order: ______________

Name On the Order: _______________

Phone Number:  __________________

Credit Card Number, and Expiration Date, to Credit:  ________________________________

Signature Of Buyer Agreeing to the On 3 Performance Return Policy Above:  ____________________

RMA Number: ___________________